*There are two levels of support available at CAES:

  • Level 1: Full Service (All services including sample preparation, characterization, and imaging are performed by MaCS staff.)
  • Level 2: Minimal Support (A Qualified User performs sample preparation and imaging with minimal support from MaCS staff.)

Equipment rates include some technical assistance with machine set up, etc. Additional support required for Level 1 users is charged based on actual hours for the support provided and is based on the Scientific Rate which varies based on the salary of the assigned individual.

Also, shipping to and from CAES is an additional line item cost on your bill. The price will be discussed with you before your item is shipped to CAES.